Repair Request Options

Multimedia LCD Displays

Repair Request Options

  1. By Fax : Fill out the repair request form and fax it to (06) 2498534. You can download the form from download form
  2. By Email :Send your repair request form via email to lcd@mail.chimei.com.tw
  3. Online : Online submission of your repair request. Go to Repair & Service at Online repair and fill out the online form.
  4. Direct Contact : Please contact the nearest service center directly. Service Center Open Hours: Monday – Saturday, 12:00 pm - 8:00pm. Closed on Sundays and national holidays.

After Sales Service

If you have any questions regarding product installation or usage, please call our toll-free customer service number anytime, Monday through Friday from 8:30 am – 8:00pm (except national holidays).

  • Island-wide toll-free number : 0800-663-000
  • you can email your questions to our customer service address :
    lcd@mail.chimei.com.tw

※To protect your rights, please make sure you obtain a proof-of-purchase stamp on your warranty card from the retailer at the time of purchase. For any repair service during the warranty period, please provide your warranty card and proof of purchase (e.g. invoice or receipt). In the event that the warranty card has not been stamped by the retailer, the warranty period will be based on the manufactured date on the product.

※This service is limited to Taiwan territory

Product Repair

  • Dead-on-Arrival (DOA)：Problems occurring within 7 days of purchase. Please contact the original retailer for replacement.
  • General Repair：Please call our toll-free number and provide the following information: Model, serial number and the problems encountered. Obtain a Return-Material-Authorization (RMA) number for return and replacement service.

Dead-on-Arrival Service

For any of the following problems, CHIMEI warranties thirty (30) days DOA service, i.e. replacement of the defective product with a brand-new product free of charge：

  • No image
  • No power
  • Control buttons not working
  • Power leak or other safety concerns
  • Box carton damage on shipment arrival
  • Model name does not match shipment/carton

How to Return a Product

Please return any products using the original packaging, or a container of the same size with Styrofoam packing materials. Before shipping, please contact one of our customer service agents to coordinate the shipment.

※To protect your rights, please make sure you obtain a proof-of-purchase stamp on your warranty card from the retailer at the time of purchase. For any repair service during the warranty period, please provide your warranty card and proof of purchase (e.g. invoice or receipt). In the event that the warranty card has not been stamped by the retailer, the warranty period will be based on the manufacture date of the product.

※This service is limited to Taiwan territory

Service Centers

CHIMEI Taipei Jhongsiao Store

  • Address : No. 34, Sec. 2 Jhongsiao E. Rd., Taipei, Taiwan (R.O.C.)
  • Telephone : 02-2341-5087 (Main number)
  • Fax : 02-2358-4466
  • Hours :12:00pm ~ 8:00pm,
  • Mon-Sat. Closed on Sundays and national holidays.

CHIMEI Taichung Store

  • Address : No.27-5, Sec. 1, Siangshang Rd., West Dist., Taichung City 403, Taiwan (R.O.C.)
  • Telephone : 04-2301-1515 (Main number)
  • Fax : 04-2301-0884
  • Hours : 12:00pm ~ 8:00pm,
  • Mon-Sat. Closed on Sundays and national holidays.

CHIMEI Kaohsiung Store

  • Address : 1F., No.213, Jianguo 2nd Rd., Sanmin Dist., Kaohsiung City 807, Taiwan (R.O.C.)
  • Telephone : 07-235-2399•07-235-2516
  • Fax : 07-235-6010
  • Hours : 12:00pm ~ 8:00pm,
  • Mon-Sat. Closed on Sundays and national holidays.